10111 Failure: ActionSA to Investigate Whether Minister Cele’s Inaction Amounts to Negligence

ActionSA is consulting its legal team about whether Police Minister Bheki Cele and the South African Police Service’s (SAPS) failure to answer more than seven million 10111 emergency calls amounts to negligence for placing South African lives at risk.

This is a part of ActionSA public engagement campaign ahead of President Cyril Ramaphosa’s State of The Nation Address (SONA) on 9 February 2023 where we engage all South Africans on the problems facing the country and aim to find solutions.

The 10111 number – used for any emergency requiring a police response – has reportedly been dysfunctional for years, with only 40% of posts filled at call centres resulting in millions of calls being dropped.

This means that whenever someone phoned the emergency number for help when there was an attempted break-in, murder or even rape, they would be left to defend themselves, as the 10111 call centre would often fail to even answer their call.

This is an absolute failure of the SAPS to perform its basic duties and contributed to the state of lawlessness seen across the country.

Furthermore, the police’s inaction to address the 10111 number’s failure may have contributed to thousands of lives being put at risk as South Africans have been unable to get the help they need.

ActionSA believes that Minister Cele and the SAPS should take responsibility for the 10111 number’s dysfunction and is therefore consulting our legal team about whether a case of negligence can be pursued against them.

For too long, South Africa has been in a state of lawlessness and our people have been left to fend for themselves. ActionSA is committed to restoring the rule of law and will use all means necessary to see that our people live in safer communities.