A municipality’s most important job is to deliver the basic services that residents rely on every day. From keeping the lights on to fixing water leaks and repairing roads, these services directly affect your quality of life.
That is why ActionSA created the Tshwane Mayor’s Performance Tracker, a tool that shows how the City is performing under the leadership of ActionSA Mayor Dr Nasiphi Moya, with the support of the multi-party Mayoral Committee.
The tracker monitors progress across five key areas that matter most to residents, using clear and measurable targets. It is updated regularly to provide a transparent view of how services are being delivered, where progress is being made and where more work is still needed.
Monthly revenue collected (in Rand)
Percentage of billing based on actual meter readings
Eskom debt balance (quarterly)
Percentage of power outages resolved
Percentage of water leaks resolved
Percentage of potholes repaired within 7 working days
Percentage of streetlights operational
Percentage of high-mast lights repaired and operational
Number of Re A Spana and by-law enforcement operations conducted
Number of informal settlements receiving basic services for sanitation
Number of informal settlements receiving basic services for water
For Tshwane to deliver reliable services, it must manage its money well. This means collecting enough revenue each month to fund basic services, issuing accurate bills based on actual meter readings, and reducing the City’s debt to service providers like Eskom. These are key signs that the City is getting its finances back on track and building a foundation for long-term service delivery.
Residents feel the impact of service delivery most clearly when the lights are off, the water is leaking, or the roads are full of potholes. This section tracks how quickly the City responds to electricity outages, water leaks and sewer blockages, and whether it is making visible progress in repairing potholes. A faster response means fewer disruptions and safer, more reliable infrastructure for residents.
Creating jobs and attracting investment are key to building a thriving city. This section tracks how many residents are earning an income through the Expanded Public Works Programme (EPWP), as well as the value of new investments facilitated by the City. These efforts help grow the local economy and create more opportunities for people across Tshwane.
A safe and clean city means well-lit streets, maintained public spaces and basic services reaching all communities. This section tracks how many streetlights and high-mast lights are repaired or installed to improve safety at night, how many areas receive regular grass cutting, and how many informal settlements receive access to water and sanitation. It also monitors the number of Re A Spana and by-law enforcement operations that help restore order and improve daily life in communities.
Residents deserve a local government that listens and responds. This section tracks how many public engagement events, such as Imbizos, are held to hear directly from communities, and how quickly the City responds to service queries logged through its customer care channels. Improving communication and follow-through helps rebuild trust between residents and the City.
